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Call center workers: the new breed of heroes?

22 May 2013 | 5,022 views

The Philippines has overtaken India as the new call-centre capital of the world. This means, when you're in the US and calling any call-centre, you're most likely talking to a Filipino agents. With its English-speaking workforce and embracement of Western culture, the Philippines is fast becoming the world's destination for call-centres. Jofelle Tesorio has more from Manila.

The Philippines has overtaken India as the new call-centre capital of the world.

This means, when you're in the US and calling any call-centre, you're most likely talking to a Filipino agents.

With its English-speaking workforce and embracement of Western culture, the Philippines is fast becoming the world's destination for call-centres.

Jofelle Tesorio has more from Manila.

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